Frequently asked questions
Mortgage questions
Protection products
Contacting us
General company information
Mortgage questions
I’m a first time buyer, are you able to offer specialist advice to me?

We are proud to offer specialist advice to first time buyers, please visit the dedicated first time buyer section of our site.


I’m an investor, are you able to offer specialist advice to me?

We have considerable experience in this area – for more information please visit our dedicated investor section


How much can I borrow?

There are a number of factors to bear in mind when deciding what an affordable level of borrowing might be. We have a range of tools available on our site to help you to plan your purchase


What is the current Bank of England base interest rate?

Currently the Bank of England base rate is 0.5 percent which is the lowest it has ever been.

 

Your home may be repossessed if you do not keep up repayments on your mortgage.

 

dot financial services charge a fee of £249 payable when you apply for a mortgage.


Protection products
What do you mean by protection products?

These products are designed to protect something – normally your income, home or possessions.


I'm confused by some of the financial jargon used to describe the various products available

Financial jargon can be confusing – even for the experts! We’ve provided a comprehensive jargon buster to help explain the most commonly used terms 

 

For insurance business we arrange policies exclusively from Legal & General

 


Contacting us
I’d like to book an appointment with a dot advisor, how do I contact you?

There are a few options - the easiest is to call us on 0800 074 7857 or you can visit our requesting advice page if you would prefer to arrange for us to call you back at a time convenient to you.


I’m interested in joining the dot team, how do I contact you?

We are always interested in speaking to exceptional individuals and whether you have relevant experience or are interested in joining the industry, we would like to hear from you. Please visit our careers pages to submit an application to our recruitment team


I’m a journalist, how can I contact the management team?

dot financial services has its own in-house PR department, which liaises regularly with property editors, journalists, reporters and TV production companies. We are able to provide professional and fast market comment on any aspect of the mortgage and protection industry and are happy to assist with sourcing case-studies to support any related stories.


Press contacts

Press Office 01276 62201
   


General company information
What do dot financial services offer?

dot is a financial services company which aims to provide simple and straightforward advice on mortgages and protection products.


Where is dot financial services based?

Our head office is in Chertsey, Surrey and our team of dot advisors are based across the  branches of Townends and Regents estate agents in Surrey, South London, Middlesex and North Hampshire


I don’t live near a branch of Townends or Regents, can dot still help me?

Through our head office in Surrey, we are able to offer a full advice and case management service to customers based anywhere in the UK


What is the relationship between dot, Townends, Regents, Tyser Greenwood and Badger Holdings?

The parent company of dot, Townends, Regents and Tyser Greenwood is called Badger Holdings


Who heads up dot financial services?

Peter Ford, Professional Services Director of dot financial services' parent company Badger Holdings Ltd, is in overall control of dot financial services  


Is dot financial services authorised by the Financial Services Authority?

dot financial services is a trading name of Townends (Financial Services) Limited, which is an appointed representative of Legal & General Partnership Services Limited which is authorised and regulated by the Financial Services Authority for advising on and arranging mortgages and insurance.


Contact one of our professional advisors by calling us on 0800 074 7857 or filling out the form using the link below...