Frequently asked questions
Mortgage questions
Protection products
Contacting us
General company information
Mortgage questions
I’m a first time buyer, are you able to offer specialist advice to me?

We are proud to offer specialist advice to first time buyers, please visit the dedicated first time buyer section of our site.


I’m an investor, are you able to offer specialist advice to me?

We have considerable experience in this area – for more information please visit our dedicated investor section


I’ve found it difficult to get credit in the past, can you help me?

You may have more options than you think, please visit our section dedicated to those who are having problems getting a mortgage for more information


How much can I borrow?

There are a number of factors to bear in mind when deciding what an affordable level of borrowing might be. We have a range of tools available on our site to help you to plan your purchase


I’m confused by some of the financial jargon used to describe the various products available

Financial jargon can be confusing – even for the experts! We’ve provided a comprehensive jargon buster and glossary of the different types of mortgage available.


Protection products
What do you mean by protection products?

These products are designed to protect something – normally your income, home or possessions. The protection products offered by dot fall into four categories; home insurance, life assurance, income protection and health insurance.


I'm confused by some of the financial jargon used to describe the various products available

Financial jargon can be confusing – even for the experts! We’ve provided a comprehensive jargon buster to help explain the most commonly used terms 


Contacting us
I’d like to book an appointment with a dot advisor, how do I contact you?

There are a few options - the easiest is to call us on 0800 074 7857 or you can visit our requesting advice page if you would prefer to arrange for us to call you back at a time convenient to you.


I’m interested in joining the dot team, how do I contact you?

We are always interested in speaking to exceptional individuals and whether you have relevant experience or are interested in joining the industry, we would like to hear from you. Please visit our careers pages to submit an application to our recruitment team


I’m a journalist, how can I contact the management team?

dot financial services has its own in-house PR department, which liaises regularly with property editors, journalists, reporters and TV production companies. We are able to provide professional and fast market comment on any aspect of the mortgage and protection industry and are happy to assist with sourcing case-studies to support any related stories.


Press contacts

Press Office 01932 736 574
   


General company information
What do dot financial services offer?

dot is a leading financial services company which aims to provide simple and straightforward advice on all kinds of mortgages and protection products. As impartial advisors we are able to offer mortgage advice across the whole of the market and are proud to offer specialist mortgage advice to first-time buyers and buy to let investors.


Where is dot financial services based?

Our head office is in Chertsey, Surrey and we also have a dedicated “dot shop” located near Woking. Our team of dot advisors are based across the 40 branches of Townends and Regents estate agents in Surrey, South London, Middlesex and Hampshire


I don’t live near a branch of Townends or Regents, can dot still help me?

Through our dot shop, we are able to offer a full advice and case management service to customers based anywhere in the UK


What is the relationship between dot, Townends, Regents, Tyser Greenwood and Badger Holdings?

The parent company of dot, Townends, Regents and Tyser Greenwood is called Badger Holdings


Who heads up dot financial services?

Andy Cuthbert is the Managing Director of dot financial services. Andy has been with dot financial services since 1998, he originally joined as a Financial Advisor before being promoted to Area Manager in 2000 and then to a Director-level post in November 2005.   Andy was promoted to the position of Managing Director in January 2008.
 
Andy is supported by Tony Mercer-Pottinger, Training & Compliance Manager. Tony boasts considerable experience in financial services having worked in the sector since 1982. He made the move across to Training & Compliance some nine years ago whilst working in the IFA market. Tony was appointed to his current role in May 2007.


Is dot financial services authorised by the Financial Services Authority?

dot financial services is the trading name of Townends (Financial Services). Townends (Financial Services) is authorised by the Financial Services Authority under registration number 305221


Contact one of our professional advisors by calling us on 0800 074 7857 or filling out the form using the link below...